Nike, not shoes but lifestyle

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Source: Harvard Business School – Technology and Operations Management

Luxury consumers are shifting their spend from traditional goods to experiences, especially those designed to recharge, revitalize and improve well-being. Millenials are the first generation to switch from a products to experience shopping. They are not expecting the brand to tell them how to wear o use their clothes. Millenials are redefining marketing rules and communication between fashion houses and customers.

Can fashion brands get in on the action? Nike is already surfing on this wave with an app that is more close to a personal coach and a service, than a product. You can learn more about the experience economy here.


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